We at Monk Development value people over any product or process. We want to personally encourage you to stay connected to our Customer Experience team for answers to your questions and for help making your web presence the best it can possibly be.
General email inbox:
(877) 452-0015 x2
After-hours emergency support:
If you are a subscribing customer to MonkCMS, Ekklesia 360, Cause 360, Fuel 360, Cobblestone Community Network or The Cloud Network, you are eligible to utilize MonkDev Support free of any additional charge.
Support includes help with:
- CMS functionality and use
- minor site changes, including both updates and bug fixes
- web presence advice
Users of the Sermon Cloud Free Plan currently are eligible for limited support.
If you are a customer of one of our design partners, you are encouraged to contact your web developer directly with your specific questions about updating your site.
Questions regarding third-party solutions (such as domain registrars, media storage sites, image editing software, email applications and newsletter tools) will be answered by our highly skilled team due to the knoweldge that we have gained by working with these solutions. Unfortunately however our team cannot provide authoritative or long-term assistance with these solutions. When needing help with a specific feature of a third-party product, we encourage you to review any documentation or forum threads available about it before contacting Monk Development.
Opening New Projects
If your needs entail more than a minor update (creating new designs, templates, or installing new functionalities), our Customer Experience team will be happy to connect you with one of our web developers to build your project, which will be billed at an hourly rate of $150 per hour with $75 for the first hour.
If you experience an urgent issue with a live website that must be addressed overnight or during a weekend, please call our emergency support line listed in the Dashboard of the CMS and the next available Customer Experience representative will contact you.
Case Resolution Statistics
Customer support cases are often first responded to within 24 hours after submission to the team and are resolved within 1-3 days on average. Change orders and new implementations are typically completed within 1-3 weeks, though they are dependent on scheduling and complexity of the project.
Get in touch today – we'd love to serve you!
Our support terms are subject to change.